Crack Seed Center
Crack Seed Center
Crack Seed Center
APRICOTS   |   ARARE & SENBEI   |   CANDIES   |   CHERRIES   |   FOOTBALLS   |   GINGERS   |   LEMONS   |   MANGOES   |   PEACHES   |   PLUMS   |   SEAFOOD   |   OTHER
DRIED MANGO   |   LI HING POWDER   |   LI HING MUI   |   LI HING MUI POWDER   |   WASABI   |   ARARE   |   CRACKSEED

CRACK SEED - CRACK SEEDS - CRACKSEEDS - CRACKSEED CENTER

Located in the Ala Moana Shopping Center, the Crack Seed Center has been the destination for locals and visitors for over 40 years.  Crack seed is often referred to as crackseed, crackseeds or crack seeds.  The basic ingredients are salt, sugar licorice extract applied to whatever fruit is being preserved.  The most popular items to preserve include plums, cherries, mangos, gingers, lemons, and apricots.  Li Hing Mui Powder, Wasabi, Arare, & Crackseed!

HELP/CUSTOMER SERVICE


  1. How do I make a purchase from Crack Seed Center?
  2. Is it safe to use my credit card at Crack Seed Center?
  3. How do I know my information is secure?
  4. Is my information kept private?
  5. Will I have to pay sales tax?
  6. What is Crack Seed Center's domestic shipping policy?
  7. What are Crack Seed Center's international policies?
  8. How long will it take to receive my package?
  9. What is Crack Seed Center's return policy?
  10. Who can I contact regarding suggestions or errors of this website?
  11. How do I contact Crack Seed Center?
  12. Can I print out copy of the catalog (price list)?

How do I make a purchase from Crack Seed Center? back to top


Our goal is to make the order process as easy as possible. Here's how it works:
  1. Find the items you want, and then click the "Add To Basket" button. This doesn't commit you; it just puts things in one convenient place.

  2. Click the "View Order | Checkout" link at the very top of the page at anytime to view your choices. You can add, delete, and change the quantities in your order at any time.

  3. When your selection is complete, hit the "Basket" button to verify the items you have selected. Click the "Checkout" button to finalize your transaction.

  4. Step 1 of the checkout process: Provide us with your shipping address and the billing address of the credit card you are using.

  5. Step 2 of the checkout process: Enter the credit card number as one long set of digits, without any type of punctuation such as hyphens, spaces, or slashes. Next, enter the expiration date and card code with is a 3-digit number (Visa and Mastercard) located at the back of your credit card. Finally, select the shipping method.

  6. Step 3 of the checkout process: Review the information you have entered and hit the "Complete Purchase" button to complete the order.

  7. Finally, upon credit card approval, we will send you a confirmation email.

Is it safe to use my credit card at Crack Seed Center? back to top


We at Crack Seed Center believe firmly in the safety and security of online credit card transactions. All online transactions at Crack Seed Center are securely encrypted using SSL (Secure Socket Layer), the industry standard in encryption technology.  All information that you submit, including name, address and credit card number, will be encrypted so that it cannot be intercepted as the information travels over the Internet.

How do I know my information is secure? back to top


We at Crack Seed Center use a Security Certificate issued by Thawte, a leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by enterprises, Web sites, and consumers to conduct secure communications and transactions over the Internet and private networks. The Thawte certificate is our assurance to you that your personal information is securely encrypted throughout all transactions you complete at Crack Seed Center. In secure mode, you should see a lock icon in the status bar of your browser. If you click on this icon, you will be able to view more information about the Certificate issued to Crack Seed Center.

Shopping at Crack Seed Center is safe and secure. Every online transaction at Crack Seed Center is backed by the following Guarantee:

We guarantee that every transaction you make at Crack Seed Center will be 100% safe. You pay nothing if unauthorized charges are made to your credit card as a result of an online transaction at Crack Seed Center. Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50.00 of fraudulent charges. If your bank does hold you liable for any of this $50.00, Crack Seed Center will cover the entire liability for you, up to the full $50.00. Crack Seed Center will only cover this liability if the unauthorized use of your credit card resulted through no fault of your own from purchases made at Crack Seed Center while using our secure server.

In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Is my information kept private? back to top


Crack Seed Center respects the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and vow that none of your privacy rights are ever violated.

Information and statistics are used to better your shopping experience on Crack Seed Center. By storing personal information, we are able to shorten your checkout process and improve your overall shopping experience at Crack Seed Center.

We consider the information you choose to share with us personal and confidential. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission or except as may be required by law.

We also review what kinds of products appeal most to our customers as a group. This statistical information helps us improve our offerings. We may also use information about the kinds of products you buy from Crack Seed Center to make other marketing offers to you, unless you tell us not to. We will not sell or otherwise share any of your purchase information with any third party.

Will I have to pay sales tax? back to top


Crack Seed Center collects sales tax for orders being shipped within the beautiful State of Hawaii, as this is the home of Crack Seed Center operations. We are required by law to collect sales tax within the State of Hawaii and no where else since we do not have a physical presence in any other state.

What is Crack Seed Center's domestic shipping policy? back to top


Crack Seed Center offers weight-based shipping charges for orders being shipped to addresses within the United States. Please review the table for the appropriate shipping charges.

Domestic Shipping & Handling Charges
Weight (lbs.)
0 - 1
1.01 - 2
2.01 - 3
3.01 - 4
4.01 - 5
5.01 - 6
6.01 - 7
7.01 - 8
8.01 - 9
9.01 - 10
10.01 - 11
11.01 - 12
12.01 - 13
13.01 - 14
14.01 - 15
Priority Mail
$9.51
$12.88
$14.30
$15.30
$17.50
$18.30
$18.30
$18.30
$18.30
$18.30
$18.30
$18.30
$18.30
$18.30
$18.30
Express Mail
$30.68
$34.36
$36.81
$39.94
$42.87
$47.29
$50.05
$53.07
$56.29
$60.32
$62.49
$65.68
$68.71
$71.93
$76.98

For packages weighing over 15 lbs., please call Customer Service at 808.949.7200.

What are Crack Seed Center's international policies? back to top


For international shipments, please call Customer Service at 808.949.7200 or email us at info@crackseedcenter.com. Simply email us with your desired items you wish to purchase, and we will send an email back to you with the total cost including shipping.

How long will it take to receive my package? back to top


All orders leave Crack Seed Center within 1-2 business days. Once it has been shipped, please allow 3-5 additional days of transit time to the West Coast and 5-7 days to the East Coast of the mainland United States.

Federal Express or USPS Express Mail Service: Orders are usually shipped same day except if the order is received after 9 AM Hawaii Standard Time (Monday – Saturday).

What is Crack Seed Center's return policy? back to top


Crack Seed Center strives to provide excellent customer service and we will do whatever we can to ensure that you are satisfied with your purchase. If our product fails to meet your expectations, please call us at 808.949.7200 or email us at info@crackseedcenter.com to discuss a beneficial solution.

Who can I contact regarding suggestions or errors of this website? back to top


Please email us at webmaster@crackseedcenter.com and our technicians will look into it as soon as possible.

How do I contact Crack Seed Center? back to top


Email Addresses:
Customer Service: info@crackseedcenter.com

Mailing Address:
Crack Seed Center
PO BOX 37007
Honolulu, HI 96837
USA

Phone Numbers:
Local: 808.949.7200

Call us Monday-Saturday, 9am-9pm, and Sunday, 10am - 7pm, Hawaii Standard Time.


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EVERY DAY SHIPPING SPECIAL:
   Buy More and Save on Shipping!! 
Maximum Shipping Cost (including handling) is $18.30, no matter how much you buy!!!  Offer excludes international and express shipping.
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